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FAQs

Who is this site for?
How do I get a password to the site for my supplier?
I need to change my website to reflect the new brand. What do I do?
I'm worried about compatibility will file formats work on my machine?
I do not have Adobe Acrobat reader how do I get it?
How do I download a file?

Who is the image library for?
Does all photography have to be in black and white?
Are these photo files big enough to use in publications?

Q. Who is this site for?
A. All Education and Skills Funding Agency staff producing materials that carry the brand and the agencies they use to do this. In future we will extend this to allow external media to gain access to relevant parts of the site such as senior staff photography and biographies.

Q. How do I get a password to the site for my supplier?
A.Please refer your supplier to the Request Access form on the identity website, where they can register for a username and password. They will need to quote the email address of their 'Education and Skills Funding Agency Sponsor' (Education and Skills Funding Agency member of staff who is their contact) in order to be approved.

Q. I need to change my website to reflect the new brand. What do I do?
A. The Education and Skills Funding Agency is currently reassessing all websites and the platform infrastructure with a view to implementing improvements over the coming months. If you have an existing website with an ‘old’ logo or are planning to launch a website, please fill in the form on the Contact Us page, select ‘Web’ from the dropdown and we will contact you.

Q. I'm worried about compatibility will file formats work on my machine?
A. All the materials on this site are saved in software that agencies can use when delivering design and print. To allow PC users to view them they are also saved as .pdf files. Image files are saved as jpeg to allow you to open and view them easily. We have a list of file types and explanations here.

Q. I do not have Adobe Acrobat reader how do I get it?
A. Adobe Acrobat Reader is freely available from the Adobe website. Simply click on the Get Adobe Reader icon that is on the home page and follow the instruction to download. Click here for the Adobe website.

Q. How do I download a file?
A. 1. Select the version from the dropdown list.
     2. Click Download button
     3. A File Download window will pop up, asking you to save the file to disk.

Q. Who is the image library for?
A. The image library has been set up for all Education and Skills Funding Agency offices and their supporting agencies. You can also share photography from this site with Press and partners. Please note the illustrative pictures contained in the identity website are not available for use.

Q. Does all photography have to be in black and white?
A. All corporate materials using photography must be in black and white. Colour photography can be commissioned for external publications that will not take black and white. Campaigns such as Apprenticeships will continue to use the brand of that initiative.

Q. Are these photo files big enough to use in publications?
We have posted images to this site saved as 300dpi resolution jpegs. This size is acceptable for printing in documents, however large images such as full page bleeds above A4 or display panels will require a higher resolution image. If you require larger images talk to your supplier about what resolution they need them in and request if we have these using 'Contact us'. Images for screen use can be lower resolution and saved in jpg or gif formats, for more information see the description of file formats here.

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